About the Training

Our Customer Interaction and Business Etiquette Training is tailored to meet the unique needs and challenges of your sales team. Led by Dr. Poorni Sudhakar, a distinguished expert in communication, emotional intelligence, and leadership development, this program will equip your team with the skills and confidence to engage customers effectively and conduct themselves with professionalism in any business setting.

Key Training Components

– Effective Communication Skills: Learn how to communicate clearly, confidently, and persuasively with customers, both in-person and virtually. Dr. Sudhakar will provide techniques for active listening, asking open-ended questions, and conveying empathy to build rapport and trust.

– Professional Appearance and Behavior: Explore the importance of presenting a professional image and demeanor in business interactions. Dr. Sudhakar will share tips for dressing appropriately, maintaining proper posture and body language, and demonstrating courtesy and respect in all interactions.

– Customer Service Excellence: Discover strategies for delivering exceptional customer service and exceeding customer expectations. Dr. Sudhakar will provide insights into anticipating customer needs, handling complaints and objections gracefully, and resolving issues effectively to enhance customer satisfaction and loyalty.

– Cultural Sensitivity and Diversity Awareness: Gain an understanding of cultural differences and diversity in business settings, and learn how to navigate these differences with sensitivity and respect. Dr. Sudhakar will provide guidance on adapting communication styles and behaviors to effectively engage with customers from diverse backgrounds.

The trainer and her expertise

Dr. Poorni Sudhakar is a highly respected expert in communication with more than a two decades of experience as a trainer. With her extensive background in counseling psychology and her experience as a distinguished Toastmaster, she brings a wealth of knowledge and expertise to her training programs. She has empowered numerous sales teams to excel in customer interactions and conduct themselves with professionalism and grace.